People Support Specialist

4 weeks ago


Swindon, Swindon, United Kingdom The National Trust Full time
About the Role

We're seeking a People Supporter to join our team at the National Trust. As a key member of our People Services Centre, you'll play a vital role in delivering exceptional customer service and providing expert advice and guidance to our colleagues, managers, and external customers.

Key Responsibilities

You'll be the first point of contact for all calls and queries, using your excellent communication skills to resolve issues and provide solutions. You'll work closely with our specialist teams to escalate complex queries and ensure that our customers receive the best possible service. Your attention to detail and ability to interpret data will be essential in ensuring that our processes are running smoothly and efficiently.

What We're Looking For

We're looking for someone with a good understanding of People policy and procedures, who is willing to learn and develop their skills. You'll need to have excellent interpersonal skills, with the ability to work in a high-volume contact centre environment. Your IT skills should include experience of using an HRIS (Oracle or similar), and you'll need to be able to find solutions and use established processes to find pragmatic answers. Experience of providing People advice and guidance to a range of levels of managers and employees is also essential.

The Benefits

The National Trust offers a range of benefits to support your career and well-being, including a substantial pension scheme, free entry to National Trust places, and a rental deposit loan scheme. You'll also have access to a range of perks at work discounts, including gym memberships and shopping discount codes. Flexible working is also available, and you'll have the opportunity to work at a National Trust location for 40-60% of your working week.

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