People Support Specialist

4 weeks ago

Swindon, Swindon, United Kingdom National Trust Full time

About the Role

We're seeking a highly skilled and experienced People Supporter to join our team at the National Trust. As a key member of our People Services Centre, you will play a vital role in delivering exceptional customer service and providing expert advice and guidance to our colleagues, managers, and external customers.

Key Responsibilities

  • Provide proactive and effective support to our customers, resolving queries and issues in a timely and professional manner.
  • Work closely with our specialist teams to escalate complex issues and provide solutions that meet the needs of our customers.
  • Develop and maintain a deep understanding of our People policies and procedures, ensuring that you can provide accurate and up-to-date information to our customers.
  • Contribute to the continuous improvement of our People services, identifying opportunities for process improvements and implementing changes that enhance the customer experience.

What We're Looking For

  • A good understanding of People policy and procedures, with a willingness to learn and develop your knowledge.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with our customers and colleagues.
  • Highly developed IT skills, with experience of using HRIS systems such as Oracle.
  • A high level of attention to detail, with the ability to interpret data and provide accurate information to our customers.
  • Experience of providing People advice and guidance to a range of levels of managers and employees.
  • Process/service improvement experience, with a track record of implementing changes that enhance the customer experience.

What We Offer

  • A competitive salary and benefits package, including a substantial pension scheme and free entry to National Trust places.
  • A range of flexible working options, including the opportunity to work from home and attend the office 2 days a week.
  • Opportunities for career development and progression, with a clear path for advancement within the National Trust.
  • A supportive and inclusive work environment, with a strong focus on diversity and inclusion.

How to Apply

If you're a motivated and experienced People Supporter looking for a new challenge, please submit your application, including your CV and a covering letter, to [insert contact details]. We look forward to hearing from you

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