Station Customer Experience Coordinator
6 days ago
Are you passionate about delivering exceptional customer service and starting your career in the rail industry?
About the RoleWe are seeking a Station Customer Experience Coordinator to join our team at Grand Central Railway Company Limited. As a key member of our station staff, you will be responsible for providing face-to-face customer service to passengers, responding to queries, and ensuring a safe and comfortable station environment.
Key Responsibilities:- Provide excellent customer service to passengers, answering questions and resolving issues promptly and professionally.
- Liaise with Network Rail representatives and other Train Operator staff to ensure a smooth and efficient station operation.
- Maintain a clean and safe working environment, reporting any facility issues or equipment faults to the relevant authorities.
- Cover a variety of shifts across a 7-day work roster, including early starts and late finishes.
Grand Central Railway Company Limited is a leading provider of passenger transport services, operating trains across the UK. We pride ourselves on delivering exceptional customer experiences and fostering a positive work culture. Our vision is to provide safe, reliable, and sustainable transportation solutions that connect people and communities.
Benefits:- Competitive salary: £25,000 - £30,000 per annum.
- Unlimited free travel on all Grand Central services for you and your immediate family.
- Employee Assistance Programme provided by Health Assured.
- Contributory Pension Scheme: Arriva Workplace Pension Plan (AWPP) provided by Standard Life.
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