Customer Service Representative
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl in Deutschland. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.
Key Responsibilities
- Provide excellent customer service, responding to customer queries and requests in a professional and courteous manner.
- Efficiently manage stock deliveries, restocking shelves and maintaining a clean and organized store environment.
- Work collaboratively with colleagues to achieve sales targets and maintain high standards of customer service.
- Proactively identify opportunities to improve customer satisfaction and implement solutions to address any issues.
- Participate in visual merchandising and product presentation to create an engaging and attractive store environment.
Requirements
- Previous experience in a retail or customer-facing role, preferably in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
- Flexibility to work a variety of shifts, including early mornings, evenings, and weekends.
- A positive and proactive approach to work, with a focus on delivering exceptional customer service.
- Ability to work independently and as part of a team, with a strong commitment to achieving sales targets and maintaining high standards of customer service.
What We Offer
- A competitive hourly pay rate, with opportunities for overtime and bonuses.
- A comprehensive benefits package, including 30-35 days' holiday (pro rata), 10% in-store discount, and a pension scheme.
- Opportunities for career development and progression, with a focus on promoting from within.
- A supportive and inclusive work environment, with a strong emphasis on teamwork and collaboration.
About Lidl in Deutschland
Lidl in Deutschland is a leading retail company, committed to delivering high-quality products and exceptional customer service. We are proud to be a supportive and inclusive employer, with a strong focus on promoting from within and developing our employees' skills and careers.
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