Parts and Services Commercial Director

2 months ago

Newton Aycliffe, Durham, United Kingdom Husqvarna Group Full time
Job Title: Parts and Services Commercial Manager

Description

We are seeking a highly motivated and business-oriented individual to join our team as a Parts and Services Commercial Manager. As a key member of our local team, you will play a central role in driving the success of our Parts & Accessories (P&A) and services offering in Husqvarna's dealer channel.

Responsibilities and Key Tasks:

  • Secure a healthy growth within Parts & Accessories and Commercial Services, two of our key focus areas.
  • Responsible for the market growth of Parts & Accessories sales in the region.
  • Responsible for the account management of existing Parts & Accessories only accounts.
  • Drive growth via new dealer onboarding for Parts & Accessories.
  • Maximise the P&A opportunity with Key Accounts, Direct Business and Professional customers.
  • Plan & coordinate sales activities with relevant stakeholders to drive business areas forward on a national level.
  • Build strong relationships and develop robust sales plans with both Sales & Aftersales Teams.
  • Achieve budgeted sales targets in line with goals and strategy. Follow up on KPIs and coaching your peers.
  • Manage OTIF performance and ensure there is optimised stock at dealer and warehouse through accurate forecasting.
  • Own the Product Management of Parts & Accessories utilising market intelligence.
  • Conduct market analysis to identify product and sales opportunities, and gather competitor intelligence.
  • Manage key campaigns and projects centred around the sales growth of Parts & Accessories.
  • Securing the roll out and growth of Services to deliver sales growth in Finished Goods, Parts & Accessories.
  • Securing local ownership and focus on selling through our operating lease offerings.
  • Follow up customer and sales data in CRM systems to enable sales and create the best possible customer experience.
  • Proactively guide and support your sales colleagues and their dealers.
  • Responsible for the delivery of sales and services product training to drive penetration across core product types.
  • Participating in a global network for development of Services.
  • Being the ambassador for Parts & Accessories and Services.
  • Provide oversight to Husqvarna and appointed representatives for operating lease products, marketing activities and services to both consumer and business to business customers.
  • Ensure governance and compliance requirements are implemented and adhered to in-line with FCA standards.

Skills and Qualifications:

We believe that you have a history within sales/finance/marketing, preferably with a business focused education. To be successful in the role, you also have sales experience, and/or key account manager experience. Furthermore, you love to create results and put in a higher gear to get things done. Preferably, you are used to working with wide scope, as the position demands both hands-on as well as an analytic approach. You are a natural communicator and have no problem explaining complex solutions in a commercial manner.

As this is a central role, it is important that you are customer-focused combined with a strong can-do attitude. The work we offer you will be varied and offer opportunities for development.

As overnight stays and travel are involved in this position, a driving license is required.

  • Sound commercial understanding particularly focused on Parts & Accessories
  • Understanding of the end to end life cycle management of products
  • Experience in gathering and utilising market intelligence
  • Awareness of the financing industry
  • Knowledge of operating lease products with ability to articulate differences between consumer and B2B offerings
  • An understanding of regulatory requirements for financial products and credit broking activities
  • Have excellent communication and interpersonal skills

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