Senior Account Manager
4 days ago
Ted Experience is a leading provider of bespoke workforce solutions, leveraging cutting-edge technology to optimize staffing, recruitment, and deployment processes for the world's largest companies.
Our mission is to simplify the complexities of workforce management, enabling our clients to focus on their core business while we handle the intricacies of people management.
About the RoleThis senior-level position oversees the planning and execution of our business operations, working closely with key clients to deliver exceptional results. The ideal candidate will possess a strong background in operational management, client services, and workforce solutions.
The role involves:
- Ensuring campaign execution meets client expectations and exceeds targets
- Managing accuracy in store planning and scheduling, resolving issues, and leveraging data for informed decision-making
- Working closely with clients to manage planning and scheduling of stores and store issues
- Tracking campaign targets and advising on store selection based on performance data
- Preparing and distributing work schedules, coordinating with relevant departments, and ensuring timely and accurate delivery
- Monitoring payroll enquiries and resolving issues with assistance from the Senior Account Manager/Finance Director
We're seeking a highly motivated and detail-oriented individual with a minimum of 2 years of experience in a similar role. The ideal candidate will possess:
- Strong operational management and client services skills
- Excellent communication and interpersonal skills
- Aptitude for system processes, development, and compliance management
- Intermediate to advanced Microsoft Excel skills and ability to learn new reporting requirements
- Fluency in Microsoft PowerPoint for building client-facing presentation decks
- High level of written English and attention to detail
- Excellent attention to detail and meticulous personal admin
We offer a competitive basic salary, defined KPIs and bonus structure, gym membership, premium healthcare package, 28 days holiday, and a supportive senior leadership team. Our business environment is focused on growth and development, and we're committed to helping our employees achieve their career aspirations.
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