Operations Manager

1 month ago

Bicester, Oxfordshire, United Kingdom CBW Staffing Solutions Full time

Job Title: General Manager



About the Role:



We are seeking an experienced General Manager to join our team at CBW Staffing Solutions. As a General Manager, you will be responsible for the overall management of our catering unit, including staff supervision, customer service, and financial performance.



Key Responsibilities:




  • Manage the day-to-day operations of the catering unit, ensuring that all tasks are completed efficiently and effectively.
  • Supervise and train staff to ensure that they provide excellent customer service and maintain high standards of food quality and presentation.
  • Prepare and manage budgets, forecasts, and financial reports to ensure that the unit is operating within financial targets.
  • Develop and implement marketing strategies to increase sales and customer engagement.
  • Build and maintain strong relationships with suppliers, ensuring that we receive the best possible service and value.
  • Coordinate and manage inventory, stock levels, and waste management processes to minimize costs and maximize efficiency.
  • Ensure that all necessary health and safety procedures are in place and followed, and that all staff are aware of their responsibilities in this area.
  • Develop and implement training programs to ensure that staff have the necessary skills and knowledge to perform their roles effectively.
  • Conduct regular performance appraisals and provide feedback to staff to support their development and growth.
  • Ensure that all customer complaints are handled promptly and professionally, and that all feedback is used to improve our services.


Requirements:




  • Proven experience as a General Manager or in a similar role.
  • Excellent leadership and management skills, with the ability to motivate and inspire staff.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with staff, customers, and suppliers.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • High level of attention to detail and organizational skills, with the ability to manage multiple projects and deadlines.
  • Knowledge of food safety and health and safety procedures, with the ability to implement and maintain these in the workplace.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • Excellent problem-solving and analytical skills, with the ability to identify and resolve problems efficiently and effectively.
  • Ability to maintain confidentiality and handle sensitive information with discretion.


What We Offer:



We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced General Manager looking for a new challenge, please apply for this role today.

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