Retail Operations Manager

7 hours ago


Bicester, Oxfordshire, United Kingdom Gymshark Full time
About the Role: We are seeking an experienced Retail Operations Manager to join our team at Gymshark's Bicester Village Store. As Assistant Shop Manager, you will play a key role in driving the success of our vibrant retail environment, leading by example to deliver an exceptional experience for our community.

This is a fantastic opportunity to develop your leadership skills and take on new challenges in a fast-paced retail fitness and fashion apparel store. You will oversee the daily operations of the store, managing a team to ensure top-tier customer service, optimise sales performance, and uphold our high standards of store presentation.

Key Responsibilities:
  1. Representing Gymshark's culture and values, acting as a passionate brand ambassador and role model for the team.
  2. Leading the execution of daily operations, while also contributing to the broader strategic direction of the store.
  3. Ensuring the safety and well-being of people, customers, and assets, including stock, technology, and the physical store environment.
  4. Identifying opportunities for growth within your team and across the business, helping to cultivate a high-performing environment.
  5. Offering in-the-moment coaching and feedback, driving both individual and team performance to exceed KPIs.
  6. Setting the standard for exceptional brand experience, customer service, product knowledge, and operational excellence.
  7. Supporting store management with key projects and initiatives, ensuring timely and effective execution.
  8. Mentoring and coaching others to facilitate personal and professional growth, empowering your team to excel.
  9. Holding key-holder responsibilities, including opening and closing the store, while maintaining operational integrity.
  10. Deputizing for the Store Manager in their absence, maintaining a seamless store operation and team cohesion.


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