Triage and Early Intervention Officer

4 weeks ago


Hull, Kingston upon Hull, United Kingdom Victim Support Full time

About the Role:

This position is part of the Humberside Affected by Crime (ABC) service, provided by Victim Support. As a Triage and Early Intervention Officer - Children and Young People, you will be working with children and young people who have been affected by crime, as well as their parents or guardians.

Key Responsibilities:

  • Answer incoming calls and make outgoing calls to victims of crime and those accessing the ABC service in Humberside.
  • Work on the case management system to allocate cases, provide administration on cases, and assess/ensure data quality.
  • Liaise with other agencies to find out more information, give information, or make referrals or give signposting information.
  • Work with the team to ensure an effective, trauma-informed service is given to those affected by crime.

Requirements:

  • You will be a confident, compassionate, and empathetic person who can work well under pressure.
  • You will have some experience and an interest in working directly and indirectly with young people who have been affected by trauma.
  • You will be confident in using your IT skills to work on a case management system, access phone and online systems, email, and Microsoft Office programs.

About Victim Support:

Victim Support is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support, and a real influence in the Criminal Justice System.



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