Account Management Associate
1 month ago
We are seeking an Account Management Associate to join our team at beBee Professionals. As a key member of our customer service team, you will be responsible for managing customer relationships, resolving issues, and providing exceptional support.
Key Responsibilities:
- Manage customer interactions via phone, email, and chat.
- Provide timely and accurate information to customers.
- Escalate complex issues to senior team members when necessary.
- Process customer orders and manage account information.
- Collaborate with other departments to ensure customer satisfaction.
Requirements:
- Previous experience in a customer-facing role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
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