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Store Manager
2 months ago
About the Role
We are seeking a highly skilled and experienced Store Manager to join our team at One Stop, a subsidiary of Tesco. As a Store Manager, you will be responsible for the overall daily operations of your store, ensuring efficiency and profitability.
Key Responsibilities
- Lead and line manage a team of Shift Leaders and colleagues in one store, ensuring regular quality time with them on shift.
- Personally know all colleagues and understand how they feel about working in the store through talking and listening. Lead and enable a culture where colleague experience is at the heart of everything we do.
- Be curious and role model a self-serve culture, confident in using available tools to resolve queries and encourage the team to do the same.
- Lead a culture where we get the basics right first time, including ensuring colleagues are trained, have a warm welcome to One Stop, and are compliant in all aspects of pay and employment compliance. Also, look after the safety, health, and wellbeing of colleagues by supporting them to be at work.
- Continually review the shape and capability of the team to ensure the workforce is future-fit through inspiring great performance and supporting performance to create a high-performing team.
- Complete all people leadership tasks for the team, including absence management and solving problems.
- Recognise the team's contribution and performance and celebrate with them regularly.
- Understand the resource needs for the store, spotting and developing talent internally and externally recruiting the best people in the industry. Ensure the talent pipeline is diverse and inclusive to reflect the community served.
- Manage all KPIs for the store, sharing ideas with other Store Managers in the area to maximise growth and profitability.
- Performance is measured through day-to-day activities, strategic objectives, self, and impact on others.
- Be responsible for the operation of all services in the store, including post office local, EvRi, and vending.
- Implement business changes and new ways of working in the store.
- Ensure the store is resourced within the labour budget to remain open for trading and compliant. Ensure candidate care is a priority and recruitment principles are followed.
- Ensure customers in the store have a great shopping trip and as a business, bring benefit to local communities through trusted partnerships.
- Coach the team daily to deliver a great shopping trip and excellent retail store standards.
- Continually review local competitor activity to understand threats/opportunities and turn insight into action.
- Ensure customers and colleagues in the store go home safely every day by leading a robust health and safety culture, reviewing preventable incidents, accidents, and audit performance.
- Support the team with completing tasks such as serving customers, replenishing stock, completing safe and legal routines, as well as line management responsibilities.
- Be the DPS/Premises holder and responsible for the sale of all alcohol from the store.
- For stores with a Post Office Local, undertake a Post Office Financial and criminal conviction background check, passing which is required to proceed with the role. If these checks fail, the job offer will be withdrawn.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
- Our customers are at the heart of everything we do.
- We treat each other how they like to be treated.
- We work together as one team.
- We make things easier.
About Us
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.
The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks, and treats, and beers, wines, and spirits. Whether it's popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers need.
In addition to One Stop's comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.
One Stop is a subsidiary of Tesco, which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands, and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire), and Wakefield (West Yorkshire).
With our stores situated throughout England and Wales, there's sure to be One Stop near where you live or work.
We're proud to have been accredited Disability Confident Level 2 and we're committed to providing a fully inclusive and accessible recruitment process.
