Sales and Support Specialist
1 week ago
About the Opportunity
">- Frasers Group is seeking a Sales and Support Specialist to join our team.
- The ideal candidate will have experience in handling customer inquiries and providing exceptional service and support to clients.
Key Responsibilities
">- Handle incoming calls and emails from customers, responding promptly and professionally;
- Process orders accurately and efficiently;
- Upsell products to enhance the customer experience;
- Work closely with other team members to monitor the sales inbox daily;
- Respond to customer inquiries via phone, web, or email;
- Maintain an in-depth understanding of our product range to provide recommendations and upsell where appropriate;
- Accurately input orders into the system, follow up where needed, and resolve any complaints and returns;
- Collaborate with the team to achieve sales targets.
Requirements
">- £25,000 - £30,000 per annum, depending on experience;
- Effective communication skills with a passion for delivering exceptional customer service;
- Experience in a B2B customer service environment;
- Strong organisation skills and be detail-oriented;
- Previous experience in a similar role is desirable but all applications will be considered;
- Likewise, experience using SAGE is a bonus.
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