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Counter Manager

2 months ago

Crawley, West Sussex, United Kingdom Estée Lauder - Brand Full time
Estée Lauder - Counter Manager - Prestige Beauty

Job Summary:

We are seeking a highly motivated and experienced Counter Manager to lead our team of Sales Advisors in delivering exceptional customer service and achieving sales targets. As a Counter Manager, you will be responsible for creating and executing a business plan to drive sales growth, customer engagement, and team development.

Key Responsibilities:

  • Lead and coach a team of Sales Advisors to achieve sales, customer service, and operational targets
  • Develop and execute a business plan to drive sales growth, customer engagement, and team development
  • Manage inventory, facilities, and cash reconciliation to ensure efficient operations
  • Create and execute in-store events to drive sales and customer engagement
  • Collaborate with cross-functional teams to achieve business objectives
  • Monitor and analyze sales data to inform business decisions
  • Provide exceptional customer service to drive customer loyalty and retention

Requirements:

  • Proven retail management experience, preferably in the beauty or fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country

About Estée Lauder:

Estée Lauder is a leading prestige beauty company with a rich history of innovation and customer satisfaction. We are committed to creating a diverse and inclusive work environment that values our employees' contributions and well-being.

Benefits:

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering

Equal Opportunities Employer:

Estée Lauder is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that values diversity, equity, and inclusion.