IT Infrastructure Support Specialist
2 weeks ago
Job Summary
We are seeking an experienced IT Support Specialist to join our team at Stefanini.
Key Responsibilities:
- Manage and respond to incidents and tasks in the support queue, with a preference for ServiceNow knowledge.
- Ensure accurate and timely tracking of incidents and calls, adhering to specific Service Level Agreements (SLAs).
- Provide hardware and software support for Lenovo PCs, including troubleshooting and resolving issues.
- Perform hardware support tasks, such as printer setup and component replacement.
- Resolve Windows 10 Operating System errors and demonstrate proficiency in the Microsoft Office 365 Suite.
- Take ownership of IT Workplace Refresh projects and perform computer imaging tasks.
- Manage desk setups and moves, as well as network troubleshooting and patching.
- Conduct Portable Appliance Testing (PAT) on electrical equipment.
Requirements:
- Minimum of 3 years' experience in an IT Support Role.
- Proficiency in English, both written and spoken.
- Ability to work flexibly, efficiently, and independently.
- Proven track record of owning projects and taking responsibility for their delivery.
- Ability to translate technical information into language comprehensible to non-technical audiences.
- Strong commitment to customer service and proven experience in building customer relationships.
- Excellent organisational skills, with a keen attention to detail.
- Exceptional verbal and written communication skills.
- Proven ability to manage multiple tasks simultaneously.
What We Offer:
- Competitive salary and benefits package, including a monthly absence-free bonus.
- Private health scheme, including private medical, dental, optical, and holiday travel insurance.
- Extra vacation days.
- Training programs and opportunities for learning and development.
- Personalized career path within the organization.
- Exposure to an international environment as part of a multicultural team spread across Europe.
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