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Customer Service Ambassador

2 months ago

Northampton, Northamptonshire, United Kingdom ACS Recruitment Solutions Ltd Full time

We are seeking a highly skilled and experienced Customer Service Representative to join our team at ACS Recruitment Solutions Ltd. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Main Responsibilities:

  • Customer Interaction: Deal with customers, suppliers, and members of the public in a professional and courteous manner.
  • Order Management: Process orders and manage our own WMS systems, as well as external systems such as couriers.
  • Transportation Coordination: Book transport and manage logistics to ensure timely and efficient delivery of goods.
  • Query Resolution: Deal with customer queries and provide timely and effective solutions.
  • Team Support: Support other departments, including operations and sales, to ensure seamless communication and collaboration.

Requirements:

  • Proven experience in customer service and support
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive hourly rate
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development