Customer Experience Specialist

3 weeks ago

London, Greater London, United Kingdom Liquid Full time
Customer Service Role Overview

We are seeking a skilled Customer Service Liaison to join our team at Liquid. As a key member of our housing partnership, you will play a vital role in delivering exceptional customer service to our clients.

Key Responsibilities:
  • Resolve customer queries across various channels, including phone, email, web form, and social media.
  • Support customers in accessing our online services and provide assistance with related issues.
  • Manage performance effectively through strong case management and ownership.
  • Collaborate with the housing team to write to customers about relevant services and issues.
  • Identify opportunities for service improvements and suggest solutions to enhance customer satisfaction.
  • Develop a comprehensive understanding of housing and contact handling.
  • Support other areas with phone contact and contribute to general process housing-related administrative tasks.

Requirements:
  • Deliver first-class customer service, preferably in housing or repairs.
  • Utilize MS Office, including Word and Excel.
  • Be digitally savvy and able to learn our systems quickly.
  • Communicate effectively, both verbally and in writing.
  • Build trust by maintaining a high level of integrity and following through on commitments.
  • Demonstrate a good understanding of GDPR and data requests.

About Liquid:

We are a dynamic organization committed to providing exceptional customer service and support. Our team is dedicated to delivering high-quality services and building strong relationships with our clients. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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