Telephone Support Agent
3 weeks ago
About Us:
As a leading provider of hearing solutions, Sonova is committed to delivering exceptional customer experiences. Our Customer Engagement Centre in Llandudno is growing, and we're seeking talented individuals to join our team.
Your Key Responsibilities:
- Manage customer inquiries via phone, email, and Live Chat.
- Facilitate appointment rescheduling due to unforeseen circumstances.
- Optimize appointment scheduling through targeted outbound calls.
- Maximize sundry item sales while promoting relevant products.
- Resolve customer complaints efficiently, escalating when necessary.
- Support customers with product-related queries.
- Record customer interactions accurately in our CRM system.
Our Benefits:
We offer a comprehensive benefits package to attract and retain top talent:
- Competitive Salary: £18,000 per annum (based on 20 hours/week).
- Access to the Support Colleague Bonus Scheme (up to 18% of salary).
- Boots discount card.
- Discounted flu vaccine at Boots Pharmacies.
- Pension Scheme.
- Life assurance cover.
- Long service awards.
- Annual leave entitlement starting at 25 days rising with length of service increments to a maximum of 30 days plus bank holidays.
- Retirement Awards.
- Staff, Friends, and Family discount on Boots Hearingcare services.
- Blended home working (after successful probationary period).
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