LCV Supervisor

4 days ago

Leicester, Leicester, United Kingdom TH Consultants Recruitment Specialists Ltd Full time
LCV Supervisor Job Description

We are seeking an experienced LCV Supervisor to join our team at TH Consultants Recruitment Specialists Ltd. As a key member of our dealership team, you will be responsible for ensuring the smooth operation of our vehicle service department.

Key Responsibilities:
  • Communication and Coordination: Effectively communicate with workshop technicians and service reception to validate booking information and repair times.
  • Customer Expectations: Manage customer expectations by working with each stage of the service process.
  • Shift Performance: Maximise shift performance through effective problem-solving, coaching, and development.
  • Workshop Management: Manage workshop work-in-progress and provide timely updates on progress to service reception or directly to customers.
  • Quality and Safety: Work to the highest standards, surpassing manufacturer and VOSA standards, and ensure thorough safety checks and preparation of vehicles for MOTs.
  • Product Knowledge: Maintain product knowledge and skills to company requirements and attend training courses as identified.
  • Quality Control: Carry out quality control checks on technician repairs and ensure housekeeping is maintained at company standards.
Benefits:
  • Company Events: Participate in company events and activities.
  • Employee Discounts: Enjoy employee discounts on vehicles.
  • Company Pension: Contribute to our company pension scheme.
  • Onsite Parking: Benefit from onsite parking facilities.
  • Performance Bonus: Earn a performance-based bonus.

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