LCV Operations Manager

2 days ago


Leicester, Leicester, United Kingdom TH Consultants Recruitment Specialists Ltd Full time
Job Description

We are seeking an experienced LCV Supervisor to join our team at TH Consultants Recruitment Specialists Ltd. As a key member of our operations team, you will play a crucial role in ensuring the smooth running of our commercial vehicle services.

Key Responsibilities
  • Communication and Coordination: Effectively communicate with our workshop technicians and service reception to validate booking information and repair times.
  • Customer Expectations: Manage customer expectations by working with each stage of the service process, ensuring their needs are met and exceeded.
  • Shift Performance: Maximise shift performance through effective problem-solving, coaching, and development of our team members.
  • Workshop Management: Manage workshop work-in-progress and provide timely updates on progress to service reception or directly to customers.
  • Quality and Safety: Work to the highest standards, surpassing manufacturer and VOSA standards, and ensure thorough safety checks are completed.
  • Product Knowledge: Maintain up-to-date product knowledge and skills to company requirements, and attend training courses as identified.
  • Quality Control: Conduct quality control checks on technician repairs to ensure high-quality workmanship.
  • Housekeeping and H&S: Ensure housekeeping is maintained at company standards and that all team members work to health and safety standards set out in our statement and risk assessments.
Benefits
  • Company Events: Participate in company events and team-building activities.
  • Employee Discounts: Enjoy discounts on company vehicles and services.
  • Company Pension: Contribute to our company pension scheme.
  • Onsite Parking: Benefit from onsite parking facilities.
  • Performance Bonus: Earn a performance bonus based on individual and team performance.

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