Senior Retail Manager

2 weeks ago


London, Greater London, United Kingdom TFG London Full time
Role Overview

TFG London is seeking a talented Senior Retail Manager to join our St Pancras store team.

About You
  • Proven experience in retail management, preferably with Whistles or similar fashion brands.
  • A strong background in customer service, coaching and development of high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to interact with customers and colleagues alike.
  • A natural leader, able to motivate and inspire others towards commercial excellence and 5* customer experiences.
The Role

This is a key position within our store team, reporting directly to the Store Manager. As a Senior Retail Manager, you will play a pivotal role in driving sales growth, enhancing customer satisfaction, and promoting a positive work environment.

Key Responsibilities
  • Coach and develop non-management teams to achieve commercial targets and enhance customer experiences.
  • Contribute to store operations, including visual merchandising, stock management, and loss prevention.
  • Collaborate with the Store Manager to implement effective strategies for sales growth, customer engagement, and team development.
  • Ensure seamless execution of company initiatives, maintaining brand standards and excellence in all aspects of store operations.
What We Offer
  • An estimated salary of £38,000 - £45,000 per annum, depending on experience.
  • A generous clothing allowance and 70% staff discount on purchases.
  • Up to 34 days' holiday entitlement, plus bank holidays.
  • Financial and wellbeing support, including enhanced maternity package and virtual GP services.
  • Ongoing training and development opportunities to enhance your career prospects.
Requirements
  • Prior experience in a senior retail management role, preferably within a fast-paced, customer-facing environment.
  • Strong knowledge of retail operations, including visual merchandising, stock management, and loss prevention.
  • Excellent leadership and interpersonal skills, with the ability to motivate and inspire others.
  • A passion for delivering exceptional customer experiences and driving sales growth through effective coaching and development of teams.


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