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Service Coordinator

2 months ago

Glasgow, Glasgow City, United Kingdom GAP Group Limited Full time
{"About the Role": "

About the Role

The Role

GAP Lifting Hire & Sales offers a comprehensive range of lifting equipment and accessories. Our TIC team is responsible for managing and scheduling the Test, Inspection and Certification (TIC) of lifting and working at height equipment. We cover a wide range of equipment, from harnesses to cranes, and provide repair, service, installation, and supply services to meet customer requirements.

Based in our Leeds depot, the TIC Service Coordinator will be responsible for:

  • Liaising with customers, suppliers, and GAP colleagues to ensure enquiries are evaluated and prepared in line with customer requirements.
  • Assessing, quoting, and overseeing installation, load testing, and technically complex jobs.
  • Ensuring engineers have the necessary equipment, support, and information to complete the works on schedule, on budget, and in accordance with the job specification.
  • Handling telephone and email enquiries, providing accurate information on the services offered by TIC.
  • Preparing and submitting the necessary RAMS, permits, and paperwork in advance of the job, ensuring that works can commence as scheduled.

About You

Successful applicants should demonstrate the following:

  • Proven experience within an administrative role scheduling works, managing team diaries, and dealing with customer queries.
  • Excellent customer service skills, both over the phone and via email.
  • Ability to work effectively within a fast-paced environment, managing conflicting priorities.
  • Proficient in Microsoft Office, including Excel and Word.
  • Candidates with experience of working in the lifting equipment industry would be preferred, although this is not essential, as full training will be provided.

About Us

GAP Hire Solutions has 10 divisions offering equipment hire throughout the UK. We're looking for talented individuals to help us grow. As a GAP employee, you'll enjoy benefits such as profit share, loyalty holidays, and a staff social fund. Our in-house Learning & Development Team provides the skills you need to succeed, and we promote internally.

Benefits include:

  • Competitive salary and bonus scheme.
  • Up to 25 days annual leave plus bank holidays.
  • The option to buy up to 5 days additional leave.
  • Contributory Pension Scheme.
  • Life Assurance.
  • Employee Welfare Fund (Company-funded social events).
  • Cycle to Work Scheme.
  • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab).

So what next?

If you think you fit the profile, we'd love to hear from you. To apply, upload your CV and complete our short application form, and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

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