Highly Skilled Infrastructure Operations Specialist
2 weeks ago
We are seeking a highly skilled Infrastructure Operations Specialist to join our team. As an experienced professional, you will be responsible for managing and maintaining all aspects of on-prem and cloud infrastructure.
About the RoleThis is a fixed-term contract role that requires someone to start as soon as possible. You will report into the Infrastructure Manager and work closely with the Infrastructure Services Team to develop departmental and business-wide service improvements.
The successful candidate will have a strong technical background, with experience in managing and maintaining on-prem and cloud infrastructure, including Windows Server 2012 through to 2022, virtualisation, VMware or Hyper-V, HP and Aruba Network Switch Patching, Management and Configuration.
Key Responsibilities- Manage and maintain all aspects of on-prem and cloud infrastructure.
- Support and oversee all aspects of infrastructure operations across all sites.
- Provide technical support through Incident, Change & Problem Management procedures.
- Maintain operation of system environments, including upgrade of platforms, OS and infrastructure.
- Administration of existing outsourced VMware and cloud infrastructure.
- Storage management, including capacity planning, retention, backups, and recovery management.
- Citrix estate management.
- Patch management for desktops, servers, networking equipment, and all other hardware.
- Infrastructure administration activities for Active-Directory, M365, Exchange, SCCM.
- Undertake proactive, scheduled maintenance work and upgrades and improvements.
- Support 1st and 2nd line service desk colleagues with escalated tickets as necessary.
- Undertake project work, including design, and service improvement work.
- Other duties as designated by the Senior IT Management Team.
- Solid problem-solving skills, with proficient attention to detail.
- Confident in fault diagnosis across technologies and platforms and experience of rectifying faults within established SLAs.
- Experience operating in a change control and configuration management environment.
- Ability to competently act as the technical point of contact for escalation for incidents.
You will occasionally visit regional offices, and it may be necessary to work extra hours to finish a job or undertake out-of-hours maintenance. Salary is dependent on experience, and we offer competitive benefits.
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