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Senior User Researcher

2 months ago

London, Greater London, United Kingdom Zebra People Full time

Job Summary

We are seeking a highly skilled User Researcher to join our team at Zebra People. As a Senior User Researcher, you will play a key role in shaping the user experience of our digital services.

About the Role

  • Plan, design, and conduct usability testing sessions to inform the design and development of digital services.
  • Lead the usability testing process from developing user recruitment briefs through to test moderation, analysis, and report writing.
  • Conduct research to test new product and concept developments, including user requirements gathering and early-stage concept and prototype testing.
  • Collaborate with designers and developers to turn user data into actionable product/service requirements.
  • Run co-design and research workshops with internal stakeholders to explore goals and share research findings.
  • Present findings and recommendations to senior decision makers.
  • Design and run usability studies on paper and digital prototypes to improve digital services.

Requirements

  • Previous experience working directly for a government agency or department to GDS standards.
  • Strong understanding of user research methods and techniques.
  • Excellent communication and presentation skills.
  • Ability to work collaboratively with cross-functional teams.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.