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Energy Specialist
2 months ago
We're looking for a talented individual to join our Operations team as an Energy Specialist. As a key member of our team, you'll play a vital role in delivering exceptional customer service and helping our customers navigate the challenges of the energy crisis.
Key Responsibilities- Provide end-to-end customer service, taking full responsibility for resolving customer queries and concerns.
- Work closely with colleagues to identify and implement solutions to improve the customer experience.
- Stay up-to-date with industry developments and changes, using this knowledge to inform your work and provide expert advice to customers.
- Collaborate with other teams to ensure seamless communication and a unified approach to customer service.
- Contribute to the development of new processes and procedures to enhance the customer experience.
- A passion for delivering exceptional customer service and a commitment to putting customers at the heart of everything we do.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- A proactive and flexible approach, with a willingness to adapt to changing circumstances and priorities.
- A strong work ethic and a commitment to achieving high standards in all aspects of your work.
- A desire to learn and develop your skills and knowledge, with a willingness to take on new challenges and responsibilities.
Octopus Energy is a rapidly growing company that's passionate about making a positive impact on the environment and our customers' lives. We're committed to delivering exceptional customer service and creating a culture that's inclusive, supportive, and fun. If you're looking for a challenging and rewarding role that will allow you to make a real difference, we'd love to hear from you.
