IT Support Specialist
4 weeks ago
Service Care Solutions Ltd is seeking a skilled End User Deployment Engineer to join their End User Computing team. As a key player in supporting Enfield Council's IT infrastructure, you will be responsible for delivering day-to-day IT support for End User Computing, ensuring effective and timely resolution of incidents and requests.
Key Responsibilities:- Support and manage all laptops, tablets, desktops, and peripherals using tools such as Active Directory, Intune Autopilot, and SCCM.
- Handle warranty repairs, new starter deployments, Windows 11 device rollouts, build management, and provide remote and deskside support across all Enfield Council sites and libraries.
- Deliver day-to-day IT support for End User Computing, ensuring effective and timely resolution of incidents and requests.
- Perform troubleshooting, support, and administration of Windows operating systems, Active Directory, and other relevant tools and platforms.
- Manage IT equipment and components, including peripherals, laptops, tablets, and mobile devices across various operating systems (Windows 10/11, iOS, and Android).
- Adhere to service level agreements and utilize ticket handling tools such as Service Now.
- Provide excellent customer service with strong communication skills, both written and verbal, and demonstrate adaptability and empathy in both remote and face-to-face interactions.
- Travel across the borough to support various sites, requiring a full manual driver's license.
- Minimum of 12 months experience in delivering IT support within an End User Computing or IT Support team.
- Technical proficiency with IT equipment and components, including peripherals, laptops, tablets, and mobile devices across multiple platforms.
- Experience in troubleshooting and administering Windows operating systems, Active Directory, Intune Autopilot, and SCCM.
- Proven ability to work with service level agreements and ticket handling systems such as Service Now.
- Full Manual Driver's License for supporting various LBE sites across the borough.
- Desirable: Experience in a local government environment.
- ITIL Foundation or equivalent certification is advantageous.
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