IT Support Specialist

4 weeks ago


Enfield Town, Greater London, United Kingdom Service Care Solutions Ltd Full time
Job Title: End User Deployment Engineer

Service Care Solutions Ltd is seeking a skilled End User Deployment Engineer to join their End User Computing team. As a key player in supporting Enfield Council's IT infrastructure, you will be responsible for delivering day-to-day IT support for End User Computing, ensuring effective and timely resolution of incidents and requests.

Key Responsibilities:
  • Support and manage all laptops, tablets, desktops, and peripherals using tools such as Active Directory, Intune Autopilot, and SCCM.
  • Handle warranty repairs, new starter deployments, Windows 11 device rollouts, build management, and provide remote and deskside support across all Enfield Council sites and libraries.
  • Deliver day-to-day IT support for End User Computing, ensuring effective and timely resolution of incidents and requests.
  • Perform troubleshooting, support, and administration of Windows operating systems, Active Directory, and other relevant tools and platforms.
  • Manage IT equipment and components, including peripherals, laptops, tablets, and mobile devices across various operating systems (Windows 10/11, iOS, and Android).
  • Adhere to service level agreements and utilize ticket handling tools such as Service Now.
  • Provide excellent customer service with strong communication skills, both written and verbal, and demonstrate adaptability and empathy in both remote and face-to-face interactions.
  • Travel across the borough to support various sites, requiring a full manual driver's license.
Essential Requirements:
  1. Minimum of 12 months experience in delivering IT support within an End User Computing or IT Support team.
  2. Technical proficiency with IT equipment and components, including peripherals, laptops, tablets, and mobile devices across multiple platforms.
  3. Experience in troubleshooting and administering Windows operating systems, Active Directory, Intune Autopilot, and SCCM.
  4. Proven ability to work with service level agreements and ticket handling systems such as Service Now.
  5. Full Manual Driver's License for supporting various LBE sites across the borough.
  6. Desirable: Experience in a local government environment.
  7. ITIL Foundation or equivalent certification is advantageous.


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