User Experience Researcher Lead

1 week ago


Handforth, Cheshire East, United Kingdom Pets at Home Group Plc Full time

Salary: £65,000 - £85,000 per annum

We are seeking an experienced User Experience (UX) Researcher to join our team at Pets at Home Group Plc.

As a UX Researcher, you will play a key role in supporting the Product & UX teams to understand customer needs, leading to the creation of useful, usable, and highly engaging product experiences.

You will work closely with cross-functional stakeholders to provide impactful user insights throughout the product development lifecycle, influencing and informing a customer-driven design approach.

The ideal candidate will have knowledge and experience working with various research methods, championing a customer-centric approach by conducting primary research such as usability testing, user interviews, surveys, card sorting, tree testing, and field studies.

Responsibilities:

  • Collaborate with design and product teams to plan, design, prepare, and run user research activities.
  • Design and conduct discovery research to develop a deep understanding of customer needs.
  • Manage the usability testing process from recruiting participants, designing tasks, and preparing discussion guides, to test moderation, analysis, and presenting results.
  • Effectively communicate user research findings to the team and the wider organisation, including formal reports and presentations at show-and-tells.
  • Maintain research outputs to ensure they are shareable and traceable.
  • Help promote a collaborative, user-centered culture through group analysis, workshops, and ideation sessions.

Requirements:

  • Experience conducting and leading research.
  • Experience designing, facilitating, and analyzing a wide range of qualitative and quantitative user research methods.
  • Strong understanding of strengths and limitations of different research methods.
  • Experience presenting user research findings in various formats and contexts.
  • Demonstrable knowledge, experience, and passion for user-centered design practices.
  • Confident in planning and prioritizing your own workload.
  • Good interpersonal and communication skills.

Benefits:

  • 10% bonus potential.
  • 28 days holiday + Bank Holidays.
  • Pension Scheme.
  • Discounted healthcare options.
  • Share options.
  • Group Discounts.

Pets at Home Group Plc values diversity and inclusion, creating an environment where everyone feels welcome. If you think you're a good fit and share our commitment to delivering exceptional user experiences, we'd love to hear from you.



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