User Experience Researcher Lead
1 week ago
Salary: £65,000 - £85,000 per annum
We are seeking an experienced User Experience (UX) Researcher to join our team at Pets at Home Group Plc.
As a UX Researcher, you will play a key role in supporting the Product & UX teams to understand customer needs, leading to the creation of useful, usable, and highly engaging product experiences.
You will work closely with cross-functional stakeholders to provide impactful user insights throughout the product development lifecycle, influencing and informing a customer-driven design approach.
The ideal candidate will have knowledge and experience working with various research methods, championing a customer-centric approach by conducting primary research such as usability testing, user interviews, surveys, card sorting, tree testing, and field studies.
Responsibilities:
- Collaborate with design and product teams to plan, design, prepare, and run user research activities.
- Design and conduct discovery research to develop a deep understanding of customer needs.
- Manage the usability testing process from recruiting participants, designing tasks, and preparing discussion guides, to test moderation, analysis, and presenting results.
- Effectively communicate user research findings to the team and the wider organisation, including formal reports and presentations at show-and-tells.
- Maintain research outputs to ensure they are shareable and traceable.
- Help promote a collaborative, user-centered culture through group analysis, workshops, and ideation sessions.
Requirements:
- Experience conducting and leading research.
- Experience designing, facilitating, and analyzing a wide range of qualitative and quantitative user research methods.
- Strong understanding of strengths and limitations of different research methods.
- Experience presenting user research findings in various formats and contexts.
- Demonstrable knowledge, experience, and passion for user-centered design practices.
- Confident in planning and prioritizing your own workload.
- Good interpersonal and communication skills.
Benefits:
- 10% bonus potential.
- 28 days holiday + Bank Holidays.
- Pension Scheme.
- Discounted healthcare options.
- Share options.
- Group Discounts.
Pets at Home Group Plc values diversity and inclusion, creating an environment where everyone feels welcome. If you think you're a good fit and share our commitment to delivering exceptional user experiences, we'd love to hear from you.
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