Digital Transformation Lead

1 week ago

Handforth, Cheshire East, United Kingdom Pets at Home Group Plc Full time

About the Role

We are seeking an experienced Digital Transformation Lead who will be accountable for optimizing the colleague utilization of our new omnichannel digital platform. The successful candidate will drive continual improvements to help create a best-in-class digital pet care experience for our consumers.

In this role, you will be expected to act as a champion and internal expert regarding set up, data, processes, and workflow. You will define and implement new colleague business systems and processes, ensuring they are documented, robust, and aligned with business goals, and provide effective training to all colleagues who use them. You will also support the vision and roadmap, working with vendors to understand new capabilities, stakeholders to identify and resolve pain points, and Product Owners to support delivery of new consumer and business features.

Key Responsibilities

  1. Develop the roadmap and functionality for colleague solutions based on stakeholder feedback, opportunities identified from vendors, and supporting the delivery of new consumer features with the Product team.
  2. Establish insight-led product discovery and requirements and ensure they are established collaboratively across the wider team.
  3. Build the value case and objectives for the colleague development to aid prioritization, functionality, and sequencing.
  4. Implement Enterprise solutions that can be expanded over time to accommodate wider business use.
  5. Ensure the transition and demise of legacy systems.
  6. Manage the Product Backlog for colleague developments, collating and prioritizing requirements to be fed into the overall Product roadmap and backlogs.
  7. Create user stories and ensure stories are 'ready' for development to start.
  8. Ensure each story has the correct acceptance criteria.
  9. Work with cross-functional teams to sign off on product developments.
  10. Implement associated business readiness activities needed for product launches.
  11. Prioritize defect or bug resolution.
  12. Hand over to Marketing, Trading, Digital Operations, Vets, Grooming, Pet Care Centres, and the IT Support teams.
  13. Measure performance to see if results have been achieved and recommend further enhancements.
  14. Ensure new Colleague systems and processes/workflows are documented, signed off, and handed over and can be change managed going forwards.
  15. Conduct timely training for the business teams as new functionality and processes are deployed.
  16. Review with colleagues to assess improvements to bring into the product backlog for enhancements.
  17. Work collaboratively with others to develop effective working practices throughout the product development lifecycle.

About You

Essential Qualifications:

• Degree or equivalent qualification (BTec/HND etc.)

Experience:

The role requires:

  1. Expertise in developing and implementing new processes and workflow.
  2. Experience in working in a Digital environment; setting objectives, defining requirements, prioritization, and measuring delivery.
  3. Proven track record of identifying, implementing, and delivering change across complicated organization structures.
  4. Strong customer and colleague focus and a proven record of delivering against customer and colleague needs and objectives.
  5. Ability to analyze complex scenarios and find suitable solutions.
  6. Experience in user story design, estimation, and planning.

To perform this role to the standard expected, the role-holder will be:

  1. Keen-eyed for detail and comfortable with systems, data, and process.
  2. Able to build relationships with all stakeholders, including delivery team members, and provide sufficient gravitas to make big decisions when needed.
  3. Able to hit the ground running and exhibit immediate credibility in any new situation.
  4. Open, collaborative, and able to act as a conduit for others' ideas as well as their own.
  5. Ability to work across different internal functions and external providers.
  6. Show motivation, desire, and ability to work in a fast-paced, rapid environment.
  7. Results-driven, obsessing with driving improvements, and action-oriented.

At Pets at Home Group Plc, we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves, so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.

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