Salesforce Technical Support Specialist

3 weeks ago


London, Greater London, United Kingdom X4 Group Full time

Job Summary: We are seeking a highly skilled Salesforce Technical Support Specialist to join our team at X4 Group. As a key member of our IT department, you will be responsible for administering and developing our Salesforce-based CRM/ATS system, as well as providing first-line technical support to our global staff base.

Key Responsibilities:

  • Administer and develop our Salesforce-based CRM/ATS system to enable automation of various recruitment processes
  • Support the integration and administration of third-party systems, including front and back-office software, VOIP platforms, and various recruitment-specific technology products
  • Provide first-line technical support to users with issues around the Microsoft Office 365 product suite, including administration of Active Directory and Group Policies
  • Liaise with our third-party IT support provider to support projects such as server upgrades and SharePoint migrations

Requirements:

  • Minimum 2 years' experience working with Salesforce in an administration or development capacity
  • Experience working on recruitment CRM or ATS platforms, or similar sales-related CRM/ATS systems
  • Experience providing technical support to an Office 365 environment, using ticketing systems and providing at-desk and remote support

Why X4 Group?

We offer a competitive salary/package, medicash health cash plan, gym membership, and a competitive pension scheme. Our company culture and employee engagement are a top priority, and we are an ambitious and hard-working bunch who are also extremely friendly and sociable.



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