Localization Project Manager
5 days ago
This role involves overseeing assigned translation and localization projects, as well as developing and executing diverse initiatives. A strong problem-solving mindset, ability to work independently, and collaboration with a team are essential.
Main Responsibilities:
- Manage end-to-end translation and localization projects
- Proactively assess project risks and potential issues, resolve and close identified gaps before they arise
- Proof, check and format documentation when translators deliver final translated documents with a high level of attention to detail
- Set and manage regular phone calls and Teams meetings to ensure client needs are met
- Manage a large number of suppliers and ensure project resources maintain high quality, professional, and ethical standards
- Ensure all client projects are delivered on or before deadlines agreed with clients
- Provide daily updates on project progress
Requirements:
- Project Management experience in the translation or multi-lingual multi-media industry
- Client relationship, engagement, management experience, and experience of managing higher value contracts and clients
- Take ownership of client projects under supervision of the Management team
- Communicate effectively (verbal & written) and professionally with clients and team of linguists at all times
- A high degree of strong rapport building as part of client relationship management is essential
- Proactively lead the identification of any potential issues and provide well thought through solutions
- Show evidence of taking ownership of assigned projects and/or tasks to ensure success working closely with PM team and management
- Maintain client satisfaction and excellent customer service
- Ensure quality requirements and budgets are met and exceeded
The Ideal Candidate:
- Must be driven and passionate about client service delivery and have very high levels of attention to detail
- Must be a minimum of degree educated
- A collaborative worker – experience of working in a small team environment
- Education: Bachelor's (required)
- Translation or multi-lingual multi-media industry, 1 year (preferred)
- Project Management: 3 years (required)
- Language: English (required)
- Ability to manage competing demands, key milestones, projects on a daily, weekly and monthly basis for a range of clients
- Ability to work under pressure and in a changing environment
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