Sustainment and Assessment Officer

5 days ago


Tower Hamlets, United Kingdom Daniel Owen Ltd Full time

Sustainment and Assessment Officer Job Description:

We are seeking a highly skilled Sustainment and Assessment Officer to join our team at Daniel Owen Ltd. The successful candidate will provide a Tenancy Sustainment service to homeless applicants, identify threats to tenancies, and develop measures to preserve them. You will also be responsible for maintaining excellent customer service standards and contributing to year-on-year improvements in those standards.

The ideal candidate will have excellent communication skills, be able to work efficiently, and ensure that all enquiries and cases are progressed speedily. You will also need to provide customers with advice on their options and liaise with relevant teams and agencies to promote the welfare of residents.

Key Responsibilities:

  • To provide a Tenancy Sustainment service to homeless applicants, identifying threats to tenancies and measures necessary to preserve them.
  • To maintain excellent customer service standards for all relevant client groups and contribute to year-on-year improvement of those standards.
  • To ensure that all enquiries and cases are progressed speedily and efficiently, and that all set targets are achieved.
  • To advise customers on their options directly or through referral to relevant teams/agencies.
  • To liaise with organisations and agencies to promote the welfare of residents.

Requirements:

  • Ability to work in a fast-paced environment and meet deadlines.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively as part of a team.
  • Proven problem-solving skills.

What We Offer:

  • A competitive salary of £22.44 per hour.
  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.


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