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Highway Assistance Specialist

2 months ago


Nottingham, Nottingham, United Kingdom The AA Full time

We are seeking a dedicated individual to join our team as a Highway Assistance Specialist. This role involves providing top-notch service to our members, ensuring their vehicles are recovered and back on the road in no time.

About the Role

As a Highway Assistance Specialist, you will be responsible for operating our HGV recovery trucks, responding to breakdowns, and providing exceptional customer service. Your primary focus will be on delivering a seamless experience for our customers, addressing their concerns, and ensuring their safety.

The ideal candidate will possess excellent communication skills, be comfortable working independently, and have a strong problem-solving mindset. A full Category C driving license (HGV 2) and Driver CPC qualification are essential requirements for this position. We also encourage applicants who hold a CE (HGV 1) license, as we offer support for those looking to upgrade.

Key Responsibilities
  • Operate HGV recovery trucks to respond to breakdowns and recover vehicles
  • Provide exceptional customer service, addressing concerns, and ensuring customer satisfaction
  • Work independently, adapting to new technology and procedures as needed
  • Maintain a high level of professionalism and courtesy when interacting with customers
What We Offer

We provide a competitive salary package, including:

• Guaranteed minimum salary: £32,940 for CE (HGV 1) license holders, £29,660 for C (HGV 2) license holders

• Unlimited overtime available within driving hours regulations

• Full uniform, boots, and best available equipment provided

• Free breakdown cover from day one

• 23 days' holidays (increases with service) plus bank holidays

• Up to 7% company pension contribution

• Dedicated Employee Assistance Programme and 24/7 remote GP service for you and your family

• Industry-leading training and development opportunities