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Highway Assistance Specialist
2 months ago
We are seeking a dedicated individual to join our team as a Highway Assistance Specialist. This role involves providing top-notch service to our members, ensuring their vehicles are recovered and back on the road in no time.
About the RoleAs a Highway Assistance Specialist, you will be responsible for operating our HGV recovery trucks, responding to breakdowns, and providing exceptional customer service. Your primary focus will be on delivering a seamless experience for our customers, addressing their concerns, and ensuring their safety.
The ideal candidate will possess excellent communication skills, be comfortable working independently, and have a strong problem-solving mindset. A full Category C driving license (HGV 2) and Driver CPC qualification are essential requirements for this position. We also encourage applicants who hold a CE (HGV 1) license, as we offer support for those looking to upgrade.
Key Responsibilities- Operate HGV recovery trucks to respond to breakdowns and recover vehicles
- Provide exceptional customer service, addressing concerns, and ensuring customer satisfaction
- Work independently, adapting to new technology and procedures as needed
- Maintain a high level of professionalism and courtesy when interacting with customers
We provide a competitive salary package, including:
• Guaranteed minimum salary: £32,940 for CE (HGV 1) license holders, £29,660 for C (HGV 2) license holders
• Unlimited overtime available within driving hours regulations
• Full uniform, boots, and best available equipment provided
• Free breakdown cover from day one
• 23 days' holidays (increases with service) plus bank holidays
• Up to 7% company pension contribution
• Dedicated Employee Assistance Programme and 24/7 remote GP service for you and your family
• Industry-leading training and development opportunities