Welcoming Experience Manager

4 weeks ago


Watford, Hertfordshire, United Kingdom Hertfordshire Online limited Full time

Do you have a passion for delivering exceptional customer experiences? We are seeking a Welcoming Experience Manager to join our team at The Grove, a 5-star hotel and resort in Hertfordshire. This permanent, full-time role involves shift work on a rota basis, including nights, and offers the opportunity to work with a variety of guests from around the world.

As a key member of our team, you will be responsible for ensuring a smooth and welcoming experience for all guests, from check-in to departure. To be successful in this role, you will need excellent communication and organisation skills, as well as a friendly, helpful nature.

Previous experience of working on a hotel reception and using a well-known booking system is essential for this role. You will also need to be comfortable with shift work and be able to work well under pressure.

The estimated salary for this role is £28,000 - £34,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including:

  • A staff canteen with a free meal during your shift
  • A subsidised shuttle bus from Watford town centre
  • Generous discounts for stays with the hotel
About Our Resort

The Grove is a 5-star resort located in 300 acres of Hertfordshire countryside. Our resort offers a range of luxurious amenities, including a championship golf course, an award-winning spa, and fine dining options.



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