Senior Housekeeping Manager

4 weeks ago


Gateshead, Gateshead, United Kingdom Wyndham Full time

The Senior Housekeeping Manager at Wyndham is responsible for the commercial, quality, and people performance in the Housekeeping department. This role requires strategic thought and planning to enhance the growth and profitability of the department. The incumbent will interface with the Operations Manager to report on operational and team member challenges, including guest feedback and quality scores. The role demands effective leadership with a balance of hands-on management and operational planning.

Key Responsibilities:

  • Ensure the highest standard of cleanliness and quality in all guest rooms and public areas.
  • Ensure 100% compliance with brand standards, as measured by Medallia feedback and Ramada Encore QA program.
  • Manage payroll, linen, and other departmental costs in accordance with business demand and departmental budget.


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