Head Housekeeping Manager

2 weeks ago


Gateshead, Gateshead, United Kingdom Wyndham Full time
Job Title: Head Housekeeper

The Head Housekeeper is a key member of the hotel's operations team, responsible for ensuring the highest standards of cleanliness and quality in the Housekeeping department. This role requires strong leadership and management skills, as well as the ability to work effectively with other departments to achieve business objectives.

Key Responsibilities:
  • Ensure all guest rooms and public areas are clean and well-maintained to the highest standards.
  • Manage the Housekeeping department's budget and resources to achieve business objectives.
  • Lead and motivate the Housekeeping team to deliver exceptional service and quality.
  • Develop and implement policies and procedures to improve efficiency and productivity.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Conduct regular inspections to ensure compliance with brand standards and quality scores.
  • Manage and maintain accurate records of departmental performance and expenses.
  • Develop and implement training programs to enhance team skills and knowledge.
  • Ensure all guests and internal stakeholders receive prompt and courteous service.
Key Competencies:
  • Excellent communication and leadership skills.
  • Strong operational management and planning skills.
  • Ability to work effectively in a fast-paced environment.
  • Excellent problem-solving and analytical skills.
  • Strong attention to detail and ability to maintain high standards.
  • Ability to work collaboratively with other departments and teams.
Background:
  • Minimum 1.5 years experience as an Assistant Housekeeper Manager/Head Housekeeper in a hotel with 100 bedrooms plus.
  • Experience from an international hotel brand is an advantage.
  • Proficiency in the Opera PMS system.
  • Good command of English.
  • Eligibility to work in the UK.

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