Service Delivery Manager

1 day ago

Dagenham, United Kingdom BD Group Full time
About the Role

We are seeking a highly skilled Service Delivery Manager to join our team at BD Group. As a key member of our operations team, you will be responsible for the successful delivery of responsive repair work streams across the business.

Key Responsibilities
  • Lead and manage the delivery of high-quality, right-first-time responsive repairs, voids, aids and adaptations, as well as capital, cyclical, and planned maintenance programs.
  • Ensure team performance meets and exceeds KPIs.
  • Manage and review operational risk registers to meet client expectations.
  • Ensure successful service delivery through effective supply chain management.
  • Manage contractors for procurement, commissioning, and service demands.
  • Improve efficiency and output of repairs and maintenance services.
  • Attend site meetings to resolve operational and technical issues.
  • Ensure accurate cost information for projects, recover incurred costs, and authorise sub-contractor payments.
  • Record work-in-progress, conduct inspections, and compile improvement plans.
  • Provide timely reports on project performance, targets, and budgets.
  • Stay updated on contract management practices and legislation.
  • Represent the company and liaise with stakeholders.
  • Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control.
  • Develop solutions to improve efficiency, reduce costs, and enhance customer experience.
  • Promote health, safety, and wellbeing in all work aspects.
  • Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures.
  • Manage financial risks for projects and audit sub-contractor accounts.
  • Ensure compliance with health, safety, and legal requirements, and communicate Health & Safety recommendations.
  • Ensure customer-focused services and positive experiences, promoting excellent customer care practices.
  • Implement the company's performance management approach, supporting and guiding staff.
  • Maximise use of information systems for operational excellence.
  • Address poor performance professionally and conduct formal reviews if necessary.
  • Follow company policies for performance management and disciplinary actions.
  • Insist on high standards for safety, quality, and customer focus.
  • Proactively manage actions and standards to meet expectations.
  • Promote high-quality, customer-led services that comply with Data Protection, Equalities, Diversity, and Health and Safety policies.
  • Maintain a commercial focus for efficient service delivery.
  • Comply with company competencies and standard requisites.
Requirements
  • HNC (or equivalent) in building.
  • Degree (or equivalent) in building related subject or housing management.
  • Membership of a professionally recognised construction industry body i.e. RICS, CIOB.
  • Full clean manual UK driving Licence.
  • Direct experience of managing the operational delivery of a programme of works / services in excess of £5m per annum, including management of resources, work planning, customer engagement, quality assurance, to time and within budget.
  • Experience of managing within a commercial R&M construction contractor environment to deliver services / projects to quality standards, within time and budget and to customer's satisfaction.
  • Experience of working within a highly commercialised environment.
  • Experience of contributing to the development of solutions to improve efficiency, reduce costs, improve quality and customer experience.
  • Proven track record of supply chain management within a commercial project management environment.
  • Experience of representing a company as a contract manager / representative.
Working Arrangements

We offer a competitive salary and a range of benefits, including:

  • Heart Hub rewards, perks & benefits platform.
  • Private Medical Insurance.
  • Group Life Assurance.
  • Competitive Salaries.
  • Pension Scheme.
  • Paid Holidays from 21-26 days.
  • Family Friendly Policies making work-life balance achievable.
  • Health & wellbeing support including an Employee Assistance Programme (EAP).
  • Career development and training.
  • Great offices & local amenities including our Lab Café.
  • Free parking @ The Cube.

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