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Security Project Manager

2 months ago

Dagenham, Greater London, United Kingdom Humres - Construction Recruitment Specialists Full time
Job Overview

About the Role:

The Project Manager will be responsible for overseeing the delivery of security projects, services, and maintenance across various clients. This will involve managing access control, door entry, CCTV, warden control systems, and fire alarms.

The successful candidate will be accountable for delivering projects, services, and maintenance per client expectations and Service Level Agreements (SLAs).

Key Responsibilities:

  • Customer Service
  • Foster a partnership approach with clients to understand their needs and minimize any service misses
  • Manage any escalated customer complaints quickly and to a satisfactory outcome for both parties
  • Collaborate with the Administrator and Operations Management Team to grow the service and small works contracts within the region
  • Carry out site surveys for projects, services, and small works and provide quotations in line with business requirements
  • Team Management and Support
  • Proactively manage the team to ensure high levels of performance and attendance, and support the team of engineers
  • Monitor service delivery levels, and influence, direct, and work with the Service Engineer(s) to ensure the required standards of service are achieved
  • Provide an escalation point for Senior Service Engineers and Call Out engineers (out of hours), to ensure customer issues are dealt with promptly
  • Develop working relationships with cross-functional teams, including internal teams and support customers
  • Support the team to ensure jobs are complete/rebooked in a timely manner
  • Ensure Engineer vehicles are maintained in line with Company procedures and ensure stock is stored within the vehicle safely and securely, in addition to ensuring vehicle stock is maintained in reflection of customer needs

About the Ideal Candidate:

  • Experience in Project Management across the security industry
  • Knowledge of Access Control, Door Entry, and CCTV is essential
  • Experience in Local Authority/Social housing
  • Strong organizational and time management skills with the ability to coordinate multiple priorities and deadlines
  • Highly competent in electronic security systems technology
  • Excellent relationship management, motivating, and people skills
  • Excellent verbal and written communication skills
  • Previous experience working within the Electronic Security industry