Complaints Resolution Specialist

1 week ago


Bath, Bath and North East Somerset, United Kingdom M&G plc Full time
About the Role

We are seeking a skilled Complaints Administrator to join our M&G Wealth Platform Complaints team in Bath, Stirling, or Edinburgh. This is a permanent role that offers flexible working arrangements and frequent homeworking opportunities.

Key Responsibilities
  • Identify and log complaints as they arrive into the department, ensuring accurate and timely issuance of regulatory letters.
  • Manage incoming mail and calls efficiently, and where possible, contact customers to resolve complaints swiftly.
  • Identify trends and highlight areas for process improvement, enabling colleagues to implement changes and reduce future complaints.
  • Issue ad-hoc communications as needed or requested.
  • Ensure all complaints are correctly identified and work with other areas of the business to hand off non-complaints promptly.
Requirements

We are looking for a candidate with strong communication skills, both written and verbal, and a confident telephone manner. If you are a detail-oriented individual with excellent organizational skills, we encourage you to apply.

M&G plc is committed to diversity and inclusion, and we welcome applications from talented individuals from all backgrounds. We offer a range of benefits and support to ensure you have what you need to succeed in your role.



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