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Dispute Resolution Officer

2 months ago


Bath, Bath and North East Somerset, United Kingdom M&G plc. Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Complaints team at M&G plc. as a Complaints Resolution Specialist.

Key Responsibilities
  • Investigate and resolve customer complaints in a timely and professional manner, ensuring that all issues are thoroughly addressed and resolved to the customer's satisfaction.
  • Work closely with internal stakeholders to identify and implement process improvements to prevent future complaints.
  • Provide technical support and advice on products and complaints to the rest of the department and other business units.
  • Collaborate with the relevant ombudsman where necessary to ensure that complaints are handled in accordance with regulatory requirements.
Requirements
  • Experience in complaint handling and customer service, with a strong understanding of regulatory requirements.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify root causes and trends.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
  • Highly customer-focused and committed to delivering exceptional service.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. Our team is dedicated to providing exceptional service to our customers, and we are looking for someone who shares our commitment to excellence.