Complaints Resolution Specialist
3 days ago
We are seeking a skilled Complaints Officer to join our M&G Wealth Platform Complaints team in Bath, Stirling, or Edinburgh. As a Complaints Officer, you will be responsible for managing, investigating, and resolving customer complaints in a timely and effective manner.
Key Responsibilities:- Investigate and resolve customer complaints in accordance with internal procedures and FCA complaint handling rules.
- Provide technical support and advice on products and complaints to the rest of the department and other business units.
- Cooperate with the relevant ombudsman where necessary.
- Promote a customer-focused environment and deliver first-class customer service.
- Experience of complaint handling and strong communication skills.
- Working knowledge of the FCA complaint handling rules (DISP).
- PC literate and highly customer-focused.
- Ability to organise and prioritise a high workload without supervision.
- Decisiveness and ability to investigate and resolve problems.
M&G is a diverse workforce with an inclusive culture, underpinned by our policies and employee-led networks. We welcome applications from individuals with diverse backgrounds and experiences.
-
Complaints Resolution Specialist
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom M&G plc Full timeAbout the RoleThe M&G Wealth Platform team is seeking a skilled Complaints Resolution Specialist to join our well-established complaints team. As a key member of our team, you will be responsible for managing, investigating, and resolving customer complaints in a fair and timely manner.Key ResponsibilitiesEnsure that complaints are handled in accordance with...
-
Complaints Resolution Specialist
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom M&G plc Full timeAbout the RoleThe M&G Wealth Platform team is seeking a skilled Complaints Resolution Specialist to join our well-established complaints team. As a key member of our team, you will be responsible for managing, investigating, and resolving customer complaints in a fair and timely manner.Key ResponsibilitiesEnsure that complaints are handled in accordance with...
-
Complaints Resolution Specialist
6 days ago
Bath, Bath and North East Somerset, United Kingdom ENGINEERINGUK Full timeComplaints Administrator Job DescriptionWe are seeking a skilled Complaints Administrator to join our M&G Wealth Platform Complaints team in Bath, Stirling, or Edinburgh. As a Complaints Administrator, you will play a crucial role in identifying and logging complaints, ensuring regulatory letters are issued accurately and on time, and managing incoming mail...
-
Complaints Resolution Specialist
6 days ago
Bath, Bath and North East Somerset, United Kingdom ENGINEERINGUK Full timeComplaints Administrator Job DescriptionWe are seeking a skilled Complaints Administrator to join our M&G Wealth Platform Complaints team in Bath, Stirling, or Edinburgh. As a Complaints Administrator, you will play a crucial role in identifying and logging complaints, ensuring regulatory letters are issued accurately and on time, and managing incoming mail...
-
Complaints Resolution Specialist
1 week ago
Bath, Bath and North East Somerset, United Kingdom M&G plc. Full timeAbout the RoleWe are seeking a skilled Complaints Administrator to join our M&G Wealth Platform Complaints team in Bath, Stirling, or Edinburgh. As a key member of our team, you will play a vital role in ensuring that customer complaints are handled efficiently and effectively.Key ResponsibilitiesDeliver exceptional customer service by maintaining a positive...
-
Complaints Resolution Specialist
1 week ago
Bath, Bath and North East Somerset, United Kingdom M&G plc. Full timeAbout the RoleWe are seeking a skilled Complaints Administrator to join our M&G Wealth Platform Complaints team in Bath, Stirling, or Edinburgh. As a key member of our team, you will play a vital role in ensuring that customer complaints are handled efficiently and effectively.Key ResponsibilitiesDeliver exceptional customer service by maintaining a positive...
-
Complaints Resolution Specialist
3 days ago
Bath, Bath and North East Somerset, United Kingdom ENGINEERINGUK Full timeComplaints Administrator Job DescriptionWe are seeking a skilled Complaints Administrator to join our M&G Wealth Platform Complaints team in Bath, Stirling, or Edinburgh. As a Complaints Administrator, you will play a crucial role in identifying and logging complaints, ensuring regulatory letters are issued accurately and on time, and managing incoming mail...
-
Complaints Resolution Specialist
3 days ago
Bath, Bath and North East Somerset, United Kingdom ENGINEERINGUK Full timeComplaints Administrator Job DescriptionWe are seeking a skilled Complaints Administrator to join our M&G Wealth Platform Complaints team in Bath, Stirling, or Edinburgh. As a Complaints Administrator, you will play a crucial role in identifying and logging complaints, ensuring regulatory letters are issued accurately and on time, and managing incoming mail...
-
Complaints Resolution Specialist
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom M&G Full timeAbout the RoleWe are seeking a skilled Complaints Officer to join our M&G Wealth Platform Complaints team in a permanent role. The ideal candidate will have experience in complaint handling, strong communication skills, and the ability to work independently.Key ResponsibilitiesInvestigate and resolve customer complaints in accordance with internal procedures...
-
Complaints Resolution Specialist
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom M&G Full timeAbout the RoleWe are seeking a skilled Complaints Officer to join our M&G Wealth Platform Complaints team in a permanent role. The ideal candidate will have experience in complaint handling, strong communication skills, and the ability to work independently.Key ResponsibilitiesInvestigate and resolve customer complaints in accordance with internal procedures...
-
Complaints Resolution Specialist
1 day ago
Bath, Bath and North East Somerset, United Kingdom M&G Full timeComplaints Officer RoleWe are seeking a skilled Complaints Officer to join our M&G Wealth Platform Complaints team in Bath, Stirling, or Edinburgh. This is a permanent role that offers flexible working arrangements and frequent homeworking.Key Responsibilities:Manage, investigate, and resolve customer complaints in accordance with internal procedures and FCA...
-
Complaints Resolution Specialist
1 day ago
Bath, Bath and North East Somerset, United Kingdom M&G Full timeComplaints Officer RoleWe are seeking a skilled Complaints Officer to join our M&G Wealth Platform Complaints team in Bath, Stirling, or Edinburgh. This is a permanent role that offers flexible working arrangements and frequent homeworking.Key Responsibilities:Manage, investigate, and resolve customer complaints in accordance with internal procedures and FCA...
-
Complaints Resolution Specialist
1 week ago
Bath, Bath and North East Somerset, United Kingdom M&G plc Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our M&G Wealth Platform Complaints team in Bath, Stirling, or Edinburgh. As a Complaints Officer, you will play a critical role in managing, investigating, and resolving customer complaints in a timely and effective manner.Key ResponsibilitiesEnsure that complaints are...
-
Complaints Resolution Specialist
1 week ago
Bath, Bath and North East Somerset, United Kingdom M&G plc Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our M&G Wealth Platform Complaints team in Bath, Stirling, or Edinburgh. As a Complaints Officer, you will play a critical role in managing, investigating, and resolving customer complaints in a timely and effective manner.Key ResponsibilitiesEnsure that complaints are...
-
Complaints Resolution Specialist
1 week ago
Bath, Bath and North East Somerset, United Kingdom M&G plc Full timeAbout the RoleWe are seeking a skilled Complaints Administrator to join our M&G Wealth Platform Complaints team in Bath, Stirling, or Edinburgh. This is a permanent role that offers flexible working arrangements and frequent homeworking opportunities.Key ResponsibilitiesIdentify and log complaints as they arrive into the department, ensuring accurate and...
-
Complaints Resolution Specialist
1 week ago
Bath, Bath and North East Somerset, United Kingdom M&G plc Full timeAbout the RoleWe are seeking a skilled Complaints Administrator to join our M&G Wealth Platform Complaints team in Bath, Stirling, or Edinburgh. This is a permanent role that offers flexible working arrangements and frequent homeworking opportunities.Key ResponsibilitiesIdentify and log complaints as they arrive into the department, ensuring accurate and...
-
Dispute Resolution Officer
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom M&G plc. Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Complaints team at M&G plc. as a Complaints Resolution Specialist.Key ResponsibilitiesInvestigate and resolve customer complaints in a timely and professional manner, ensuring that all issues are thoroughly addressed and resolved to the customer's satisfaction.Work...
-
Dispute Resolution Officer
3 weeks ago
Bath, Bath and North East Somerset, United Kingdom M&G plc. Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Complaints team at M&G plc. as a Complaints Resolution Specialist.Key ResponsibilitiesInvestigate and resolve customer complaints in a timely and professional manner, ensuring that all issues are thoroughly addressed and resolved to the customer's satisfaction.Work...
-
Client Relations Resolution Officer
1 month ago
Bath, Bath and North East Somerset, United Kingdom M&G plc. Full timeAbout M&G plcAt M&G, our mission is to empower individuals to confidently manage their financial resources. With a legacy spanning over 170 years, we are a global leader in savings and investment solutions, offering a diverse array of financial products and services through our Asset Management, Life, and Wealth divisions. Our three operational segments...
-
Customer Service Resolution Officer
1 month ago
Bath, Bath and North East Somerset, United Kingdom M&G plc. Full timeAbout M&G plcAt M&G, our mission is to empower individuals to confidently manage their finances. As a global entity in the savings and investment sector with a legacy of over 170 years, we provide a diverse array of financial solutions through our Asset Management, Life, and Wealth divisions. Our three operational segments collaborate to achieve favorable...