Complaints Resolution Specialist

3 days ago


Bath, Bath and North East Somerset, United Kingdom M&G Full time
Complaints Officer Job Description

We are seeking a skilled Complaints Officer to join our M&G Wealth Platform Complaints team in Bath, Stirling, or Edinburgh. As a Complaints Officer, you will be responsible for managing, investigating, and resolving customer complaints in a timely and effective manner.

Key Responsibilities:
  • Investigate and resolve customer complaints in accordance with internal procedures and FCA complaint handling rules.
  • Provide technical support and advice on products and complaints to the rest of the department and other business units.
  • Cooperate with the relevant ombudsman where necessary.
  • Promote a customer-focused environment and deliver first-class customer service.
Requirements:
  • Experience of complaint handling and strong communication skills.
  • Working knowledge of the FCA complaint handling rules (DISP).
  • PC literate and highly customer-focused.
  • Ability to organise and prioritise a high workload without supervision.
  • Decisiveness and ability to investigate and resolve problems.
About M&G:

M&G is a diverse workforce with an inclusive culture, underpinned by our policies and employee-led networks. We welcome applications from individuals with diverse backgrounds and experiences.



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