Luxury Retail Store Leader
20 hours ago
We are seeking an experienced Sales and Operations Manager to join our team at Hotel Chocolat Group plc in Skipton. As a key member of our team, you will be responsible for driving sales growth, improving operational efficiency, and delivering exceptional customer experiences.
About the Job- Estimated Salary: £45,000 - £60,000 per annum (dependent on experience)
- Job Type: Full-time, permanent
This is an excellent opportunity to join a successful and innovative brand, with a range of exciting products and services. As Sales and Operations Manager, you will:
- Develop and implement effective sales strategies to drive growth and meet targets
- Optimise store operations to improve efficiency and reduce costs
- Foster a positive and inclusive store culture, ensuring all employees feel valued and empowered
- Provide coaching and training to enhance employee performance and skills
- Collaborate with the Store Manager to achieve business objectives and ensure seamless day-to-day operations
Key Responsibilities
- Drive sales growth through effective sales strategies and promotions
- Improve operational efficiency through process improvements and inventory management
- Develop and implement employee training programs to enhance performance and skills
- Maintain high standards of customer service and satisfaction
- Work collaboratively with the Store Manager and wider team to achieve business objectives
Requirements
- Experience in a fast-paced, seasonally busy retail environment, preferably in a luxury brand or retailer
- Proven sales and operations management skills, with a track record of achieving sales targets and driving business growth
- Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, customers, and stakeholders
- A passion for chocolate and luxury retail, with a deep understanding of our products and brand values
What We Offer
- A competitive salary and benefits package, including 50% off our products
- Ongoing training and development opportunities to enhance your skills and career progression
- A dynamic and supportive work environment, with a focus on teamwork and collaboration
- The opportunity to work for a prestigious and innovative brand, with a range of exciting products and services
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