Customer Service Representative

4 weeks ago


Saint Clears, Carmarthenshire, United Kingdom Certas Energy UK Ltd Full time

We're seeking a Customer Service Representative to join our Domestic Sales Team in our St Clears office. As a key member of our team, you'll be responsible for maintaining relationships with our large buying group clients, handling inbound calls and emails, and ensuring each account is maximised to its full potential.

Key Responsibilities:

  • Maintain relationships with our domestic customer base
  • Handle inbound calls and emails
  • Maximise each account to its full potential

What We Offer:

  • Competitive basic salary
  • Progression opportunities
  • Free parking
  • Brand discounts through our group scheme
  • Buy, Sell, Carry Holiday scheme
  • Life assurance scheme
  • Pension scheme
  • Gaining experience with a leading fuel brand in the UK

Requirements:

  • Minimum of 6 months in a customer service environment or similar
  • No sales experience necessary, as full training will be given
  • Strong negotiation skills are desirable
  • Confidence in own ability
  • Ability to handle objections
  • Ability to work with autonomy
  • Resilient, persistent, and tenacious

About Certas Energy:

We employ 2,500 colleagues based across our depots around the UK. Our business is built on the success of our people, and we're committed to nurturing our talent and supporting colleagues with their aspirations and growth through programmes such as Inspire, WOW training courses, and apprenticeships.

As a part of the wider DCC PLC group, a FTSE 100 company, our colleagues have opportunities to work alongside other businesses to share best practice and develop into roles across the businesses in the group.



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