Customer Service Representative
1 week ago
About Us
Dŵr Cymru Welsh Water is a leading provider of essential services, keeping 3 million people healthy each day with safe, reliable water and wastewater management.
To deliver high-quality services, we need the right people to join our team. We're looking for individuals who understand and live our core values and behaviours, prioritizing the security of our people, assets, and information.
We believe in the power of diversity and inclusion, creating a workplace where everyone feels confident, proud, and valued. We welcome applications from minority groups, including Black, Asian, and Minority Ethnic people, Females, LGBT+, Non-binary, and people with disabilities.
Our company is built on trust, openness, respect, commitment, and honesty. We're proud to be a company that our colleagues are proud to work for.
Job Overview
We're seeking a skilled Customer Service Representative to join our team. As a key member of our service delivery team, you'll be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.
Key Responsibilities
- Provide timely and effective customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
- Work closely with internal teams to resolve customer complaints and issues, ensuring a positive customer experience.
- Develop and maintain a deep understanding of our products and services, staying up-to-date on industry trends and best practices.
- Collaborate with colleagues to identify and implement process improvements, enhancing customer satisfaction and service delivery.
Requirements
To be successful in this role, you'll need:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- A strong customer service focus, with a passion for delivering exceptional service.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
What We Offer
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you're passionate about delivering exceptional customer service and want to join a dynamic team, apply now
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