AV Support Specialist

6 days ago


Sheffield, Sheffield, United Kingdom MiGrowth Full time

At MiGrowth, we are seeking an experienced AV Support Desk Engineer to join our team. The ideal candidate will have a strong background in AV systems, with experience in commissioning, maintenance, and troubleshooting.

Key Responsibilities:

  • Manage 2nd line and 3rd line AV escalations, providing timely and effective support to clients.
  • Respond to ticket enquiries, providing detailed and accurate information to clients.
  • Attend client sites to resolve tickets and replace hardware, as needed.
  • Complete service audit reports and communicate findings to clients and management.
  • Develop and maintain client-specific knowledge bases and user guides.

Requirements:

  • Experience in AV systems commissioning, maintenance, and troubleshooting.
  • Field experience in corporate AV, including Teams Rooms and other AV systems.
  • AV engineering experience and knowledge of Logitech, Poly, Lenovo, Crestron, Extron, QSYS, Shure, and Biamp.
  • Full UK driving licence.

About MiGrowth:

At MiGrowth, we are committed to delivering exceptional AV solutions to our clients. We are a dynamic and growing company, and we are seeking talented individuals to join our team.



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