AV Support Specialist
6 days ago
At MiGrowth, we are seeking an experienced AV Support Desk Engineer to join our team. The ideal candidate will have a strong background in AV systems, with experience in commissioning, maintenance, and troubleshooting.
Key Responsibilities:
- Manage 2nd line and 3rd line AV escalations, providing timely and effective support to clients.
- Respond to ticket enquiries, providing detailed and accurate information to clients.
- Attend client sites to resolve tickets and replace hardware, as needed.
- Complete service audit reports and communicate findings to clients and management.
- Develop and maintain client-specific knowledge bases and user guides.
Requirements:
- Experience in AV systems commissioning, maintenance, and troubleshooting.
- Field experience in corporate AV, including Teams Rooms and other AV systems.
- AV engineering experience and knowledge of Logitech, Poly, Lenovo, Crestron, Extron, QSYS, Shure, and Biamp.
- Full UK driving licence.
About MiGrowth:
At MiGrowth, we are committed to delivering exceptional AV solutions to our clients. We are a dynamic and growing company, and we are seeking talented individuals to join our team.
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