Village Operations Director

2 weeks ago

Cambridge, Cambridgeshire, United Kingdom Rangeford Villages Full time

Rangeford Villages is seeking a Village Manager to lead the operations of Strawberry Fields, a new retirement village in Stapleford, just outside Cambridge. The successful candidate will oversee the smooth-running of the site, delivering friendly and efficient services to owners, ensuring a welcoming atmosphere to potential new and existing owners, friends, families, and visitors.

The initial priority will be to create the team, commission the building, and open the village to our owners and the local community. Opening experience would be an advantage, although not essential.

The Village Manager will have operational responsibility for all areas of the business, including Wellbeing/Spa/Gym, Concierge/Transport, Housekeeping, Bar/Restaurant, and Maintenance. They will also be responsible for Owner events and onboarding, Health and Safety, local HR, and dealing with Owner issues.

The creation of a strong food and beverage offer will be led by the village manager, focusing on fresh, local, and seasonal produce in partnership with the Head Chef. The Care service is run separately, but with a good working relationship with the Village Manager being crucial.

The position of Village Manager is a hands-on role, ensuring that employees are correctly supervised, trained, and motivated and adhere to H&S guidance and company policies at all times. Financial reporting and budget accountability is a key component of this role, along with supporting the Head of Operations and Finance Director in annual budget preparation and communicating with owners.

The Village Manager is responsible for the effective delivery of services at Strawberry Fields, within Rangeford's vision, values, and strategic objectives. This includes:

  • Efficient running of all areas service to include housing management, maintenance, administration, wellbeing, and catering
  • To ensure that the service has a stable, dedicated, and competent team to deliver a consistent quality service to the owners
  • To form and maintain open and constructive relationships with all those who have either an interest or statutory duty to ensure good practice and so enhance the quality of life for owners

The ideal candidate will have at least 5 years of previous management experience in retirement villages, extra care, retirement schemes, hotels, restaurants, or other relevant locations. Experience and evidence of managing multiple functions and a proven track record of successfully delivering multiple services against KPIs is essential.

Ideally, the role holder will be educated to degree level or have comparable experience and will hold a managerial qualification relevant to at least one of the following areas: Hospitality, Housing management, F&B Management, Hotel Management, Customer Services, Training, and Facilities Management.

Rangeford Villages is committed to promoting equal opportunities, diversity, and inclusion in our workplace. We believe that a diverse and inclusive workforce enhances our ability to meet the needs of our employees, clients, and the communities we serve. We welcome applications from all qualified individuals regardless of race, colour, national origin, ethnicity, ancestry, age, sex, gender, gender identity, sexual orientation, religion, marital status, disability, or any other protected status.

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