IT Systems Lead

1 week ago

London, Greater London, United Kingdom Incipio Group HQ Full time
About Incipio Group HQ

Incipio Group HQ is a leading company in the industry, renowned for its vibrant spaces and great times. We are committed to excellence and strive to be at the forefront of innovation.

Salary

We offer a competitive salary package, with an estimated annual compensation of £60,000 - £80,000 depending on experience.

Job Description

As our IT & Systems Manager, you will be responsible for overseeing the implementation and maintenance of our IT systems, ensuring seamless connectivity and robust processes. Your primary focus will be on managing our IT partners, while also addressing other IT needs as required.

Key responsibilities include:

  • Managing Incipio's IT systems, including point of sale, IT network provider, BI & reporting tools, payment services, bookings systems, guest data, compliance, stock & purchasing.
  • To ensure robust processes are in place to minimize system errors and ensure queries are resolved in a timely manner.
  • Manage and oversee new system rollouts, both for new venue openings and continuous support of our core estate.
  • Implement processes and guides to ensure site teams are self-sufficient as far as possible.
  • Ensure on-site tech is operating to enhance the guest journey whilst maximizing revenue.
  • Liaise with the external IT company to ensure regular IT reviews are conducted and outdated technology is replaced in a timely manner.
  • Manage relationships with all third-party system and IT providers.
  • Ensure connectivity is robust across all Incipio sites, working with IT provider to maintain internet and ensure business continuity is in place.
  • Work closely with the finance team to ensure all income is recorded correctly and reconciles with finance systems.
Required Skills and Qualifications

We are seeking a strong and clear communicator who is comfortable managing projects and multiple stakeholders across the business. You should have proven technological proficiencies, strong data analysis skills, and be a solutions-based problem solver.

Additional requirements include:

  • Comfortable training EPOS & BI systems to our Management Teams.
  • An independent worker, with a proactive and solution-based approach, who is task-driven.
  • Happily working outside of traditional office hours to meet the needs of the business.
Benefits

We offer a range of benefits to support your well-being and career development, including:

  • Vitality Package: dental, optical, and health insurance.
  • Gym membership discounts and other rewards.
  • Self Space: free therapy available through Self Space.
  • Referral Bonus: refer a friend and receive a bonus once they have passed their probation.
  • Career development opportunities and the chance to grow and expand in this role as the business expands.
  • Company awards to celebrate team achievements and regular events.
  • Incentive trips sponsored by brands (think wine trips to Portugal and ski trips to France).
  • Enhanced maternity, paternity, and adoption leave.
Equal Opportunities Employer

Incipio Group is an equal opportunity employer, committed to a fair recruitment process. We welcome applications from all qualified candidates and do not require disclosure of personal information unless necessary.

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