Credit Disputes Specialist

1 day ago

Calverton, Nottinghamshire, United Kingdom VF INTERNATIONAL Full time
About the Role

We are seeking a highly skilled Credit Disputes Coordinator to join our Credit Team in Calverton, Nottinghamshire. As a key member of our team, you will be responsible for managing all disputes across our customer base, ensuring timely clearance of old items, identification of process improvement areas, root cause analysis, and meeting appropriate KPI metrics and SLAs.

Key Responsibilities
  • Manage a portfolio of disputes through an in-house database, ensuring all information is accurate and up to date.
  • Build and distribute reports to key stakeholders, providing trend analysis and overviews of the ongoing and forecasted positions.
  • Build relationships with relevant departments and stakeholders by attending recurring meetings.
  • Monitor and manage assigned portfolio of disputes speeding up the resolution process.
  • Assist credit controllers with reconciliations of larger accounts.
  • Accommodate trainings on internal dispute processes to support stakeholders within the brands and department.
What We Offer

We offer a comprehensive benefits package that encourages mental, physical, and financial well-being for all VF associates. Our benefits include:

  • A supportive feedback-based culture where respect and integrity guide us in what we do.
  • An inclusive international environment where people of diverse backgrounds, lifestyles, and nationalities love working together.
  • 50% employee discount on all VF brands both in-store and online.
  • Subsidised canteen and break-out areas offering complimentary hot drinks.
  • Health Shield membership and access to numerous health and wellbeing initiatives.
  • Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
  • 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off.
  • Smart pension scheme - 8% employer contribution.
  • Cycle to work scheme.
  • Free secure onsite parking and discounts with local public transport.
About Us

We are a purpose-led, performance-driven company that strives to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

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