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Patient Services Coordinator
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Bruton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and detail-oriented Patient Services Advisor to join their team on a permanent basis. This role is ideal for an individual who is passionate about delivering exceptional patient care and is proficient in administrative tasks.Main ResponsibilitiesProvide administrative support to...
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Bruton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and efficient Patient Services Advisor to join their team on a permanent basis. This role is ideal for someone who is passionate about delivering outstanding patient care and is looking for a challenging and rewarding career opportunity.Main ResponsibilitiesProvide administration...
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Patient Services Coordinator
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Bruton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and efficient Patient Services Advisor to join their team on a permanent basis. This role is ideal for someone who is passionate about delivering outstanding patient care and is looking for a challenging and rewarding career opportunity.Main ResponsibilitiesProvide administration...
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Bruton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and efficient Patient Services Advisor to join their team on a permanent basis. This role is ideal for someone who is passionate about delivering outstanding patient care and is looking for a challenging and rewarding opportunity.Main ResponsibilitiesProvide administration and...
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Patient Services Coordinator
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Bruton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and efficient Patient Services Advisor to join their team on a permanent basis. This role is ideal for someone who is passionate about delivering outstanding patient care and is looking for a challenging and rewarding opportunity.Main ResponsibilitiesProvide administration and...
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Patient Services Advisor
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Patient Services Advisor
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Bruton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and communicative Patient Services Advisor to join their team on a permanent basis. This role involves providing administration and reception duties, ensuring the smooth running of the practice in accordance with agreed procedures and protocols.Main ResponsibilitiesProvide...
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Patient Services Advisor
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Bruton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and communicative Patient Services Advisor to join their team on a permanent basis. This role involves providing administration and reception duties, ensuring the smooth running of the practice in accordance with agreed procedures and protocols.Main ResponsibilitiesProvide...
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Bruton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and communicative Patient Services Advisor to join their team on a permanent basis. This role involves providing administration and reception duties, ensuring the smooth running of the practice in accordance with agreed procedures and protocols.Main ResponsibilitiesProvide...
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Bruton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and communicative Patient Services Advisor to join their team on a permanent basis. This role involves providing administrative and reception duties, ensuring the smooth operation of the practice.Main ResponsibilitiesProvide exceptional patient care and support, responding to...
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GP Opportunity at Bruton Surgery
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GP Opportunity at Bruton Surgery
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GP Opportunity at Bruton Surgery
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Patient Services Coordinator
2 months ago
Symphony Healthcare Services Limited is seeking a highly organized and detail-oriented Patient Services Advisor to join their team. As a key member of the practice, you will be responsible for providing exceptional patient care and administrative support to ensure the smooth operation of the practice.
Main Responsibilities- Provide administrative and reception duties, ensuring a high level of customer service and professionalism in all interactions with patients, clinical staff, and colleagues.
- Manage patient appointments, bookings, and home visits in accordance with practice protocols, including cross-organisation bookings.
- Search for, register, and book patients onto the computer system as they present at the desk.
- Deal with patient enquiries, signposting, and requests, either face-to-face or over the telephone, from various external sources.
- Manage distressed or aggressive patients safely and appropriately.
- Prioritize patients in need of urgent medical attention and direct them to the correct clinical intervention or appointment.
- Deal with emergency calls and follow protocol, dialling 999 as required.
- Maintain an overview of the waiting areas, informing patients of any known delays and ensuring the area remains tidy.
- Follow up hospital appointments, test results, and act upon messages from the medical team.
- Record visit requests and alert the duty doctor according to practice policy.
- Receive urgent results from the pathology department, liaise with the GP, and contact patients with information.
- Handle specimen samples from patients appropriately.
- Open and lock the practice premises, maintaining security in accordance with practice protocols.
- Ensure the telephone system is transferred correctly to the out-of-hours message.
- Perform general daily administration tasks, such as scanning, filing, retrieving paperwork, photocopying, and faxing.
- Deal with and respond to post and general emails in a timely manner, faxing or emailing urgent requests to the hospital.
- Hand completed repeat prescriptions to patients and check their name and address.
- Handle patient complaints by providing relevant information and informing the Practice Manager.
- Carry out inputting and alterations to computer records, including changes of address, message books, and other administrative tasks.
- Complete new patient registration processes as requested and with appropriate training.
- Act as a chaperone (following relevant training).
- Assist in contacting patients who fall into target areas as requested.
- Advise patients of relevant charges for private services and accept payments or issue receipts.
- Clear and re-stock consulting rooms, including stationery and prescription paperwork.
- Keep all areas of the building, noticeboards, and leaflet dispensers tidy.
- Attend ancillary and other staff meetings and training courses as required.
- Participate in an annual appraisal.
- Assist with providing cover for colleagues' absences (leave and sickness absences).
- Support the induction and training of new staff as directed by the Practice Manager or Lead.
- Offer general support to the practice and project a positive and friendly image to patients and visitors.
- Assist with any other duties required to ensure the smooth running of the practice.
- Liaise with patients and pharmacies regarding prescription queries and requests as required.
Knowledge and Skills
- Computer literate and good keyboard skills.
- Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at various levels.
- Excellent organisational skills.
- Strong attention to detail and the ability to transfer accurate information.
- Work well under pressure.
- Use own initiative within clear boundaries, seeking advice when necessary.
- Demonstrate enthusiasm and a strong sense of teamwork.
- Ability to complete tasks to a high standard with frequent interruptions.
Desirable
- Knowledge of the NHS/General Practice.
- Knowledge of medical terminology.
Qualifications
- English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3).
Experience
- Experience of working within a team.
- Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures.
Desirable
- Experience of working in a customer-focused environment.
- Experience of working within an administration team.
- Experience of working in the NHS or similar healthcare setting.
