Patient Services Advisor

3 weeks ago


Bruton, Somerset, United Kingdom Symphony Healthcare Services Limited Full time
Job Summary

Symphony Healthcare Services Limited is seeking a highly organized and communicative Patient Services Advisor to join their team on a permanent basis. This role involves providing administration and reception duties, ensuring the smooth running of the practice in accordance with agreed procedures and protocols.

Main Responsibilities
  • Provide exceptional patient care and support, responding to patient inquiries and requests in a timely and professional manner.
  • Manage patient appointments, bookings, and home visits, ensuring accurate and efficient processing.
  • Process patient registrations, update computer records, and maintain accurate and up-to-date patient information.
  • Deal with patient complaints and concerns, escalating issues to the Practice Manager as necessary.
  • Perform various administrative tasks, including scanning, filing, and photocopying, to support the efficient operation of the practice.
  • Assist with the induction and training of new staff, ensuring a smooth transition and effective handover of responsibilities.
  • Participate in staff meetings and training sessions, contributing to the development of the practice team and staying up-to-date with best practices.
About Us

Symphony Healthcare Services Limited is a growing primary care organization committed to delivering high-quality patient-centered care and services. We are dedicated to improving and developing the best possible care for our patients, and we are seeking like-minded individuals to join our team.

Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and external partners.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Proficiency in computer software and systems, including practice management systems and Microsoft Office.
  • Ability to work accurately and efficiently in a fast-paced environment, with a high level of attention to detail.
  • Knowledge of the NHS and general practice, with a strong understanding of patient care and support principles.


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