Patient Services Coordinator
3 weeks ago
Symphony Healthcare Services Limited is seeking a highly organized and efficient Patient Services Advisor to join their team on a permanent basis. This role is ideal for someone who is passionate about delivering outstanding patient care and is looking for a challenging and rewarding opportunity.
Main Responsibilities- Provide administration and reception duties for the practice, dealing with patients, clinical staff, and colleagues in an efficient and polite manner.
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of administrative duties to assist in the smooth running of the Practice in accordance with agreed procedures, protocols, and timescales.
- Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings.
- Search for, register if necessary, and book onto the computer system patients as they present at the desk.
- Deal with enquiries, signposting, and requests, either face-to-face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues.
- Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone.
- Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment.
- Deal with requests from patients and GPs for emergency calls, following protocol and dialling 999 as required.
- Maintain an overview of the waiting areas, informing patients of any known delays and ensuring the area remains in a neat and tidy condition.
- Follow up hospital appointments, test results, etc. and act upon messages on the system from the medical team.
- Record visit requests and alert duty doctor according to practice policy.
- Receive urgent results as they come in from the pathology department at the hospital. Liaise with GP and contact patients with information.
- Handle specimen samples from patients appropriately.
- Open up/lock Practice premises and maintain security in accordance with Practice protocols.
- Ensure telephone system has been transferred correctly to out of hours message.
- General daily administration tasks such as scanning, filing, retrieving paperwork, photocopying, and faxing.
- Deal with and respond to post and general emails in a timely manner and fax/email urgent requests to hospital.
- Hand completed repeat prescriptions to patient and check name and address.
- To initially handle patient complaints by providing relevant information and by informing the Practice Manager as to the nature of any complaints, including informally made complaints.
- Carry out inputting and alterations to computer records, including but not limited to change of addresses, message books, and any other admin tasks as they arrive.
- Complete new patient registration process as requested and with appropriate training.
- Acting as a chaperone (once relevant training has been completed).
- Assist in contacting patients who fall into the various Target areas as requested.
- Advise patients of relevant charges for private services and accept payments/issue receipts.
- Clear and re-stock consulting rooms if required (including stationary and prescription paperwork).
- Keep all areas of the building, noticeboards, and leaflet dispensers tidy.
- Attend ancillary and other staff meetings and training courses as required.
- Participate in an annual appraisal.
- To assist with the provision of cover for colleagues' absences (leave and sickness absences).
- To assist/support with the induction and training of new staff as directed by the Practice Manager or Lead.
- Offer general support to the practice and project a positive and friendly image to patients and other visitors.
- To assist with any other duties that may be required to ensure the smooth running of the practice.
- Liaise with patients and pharmacies regarding prescription queries and requests as required.
Knowledge and Skills
Essential
- Computer literate and good keyboard skills.
- Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels.
- Excellent organisational skills.
- Strong attention to detail and the ability to transfer accurate information.
- Work well under pressure.
- Use own initiative within clear boundaries, seeking advice when necessary.
- Demonstrate enthusiasm and a strong sense of teamwork.
- Ability to complete tasks to a high standard with frequent interruptions.
Desirable
- Knowledge of the NHS/General Practice.
- Knowledge of medical terminology.
Qualifications
Essential
- English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3).
Experience
Essential
- Experience of working within a team.
- Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures.
Desirable
- Experience of working in a customer-focused environment.
- Experience of working within an administration team.
- Experience of working in the NHS or similar healthcare setting.
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Bruton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeAbout the RoleSymphony Healthcare Services Limited is seeking a Patient Services Advisor to join their team on a permanent basis. This is a fantastic opportunity to work in a dynamic and supportive environment, providing administration and reception duties for the practice.Main ResponsibilitiesProvide administration and reception duties for the practice,...
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Bruton, Somerset, United Kingdom Symphony Healthcare Services Limited Full timeJob SummarySymphony Healthcare Services Limited is seeking a highly organized and efficient Patient Services Advisor to join their team on a permanent basis. This role is ideal for someone who is passionate about delivering outstanding patient care and is looking for a challenging and rewarding career opportunity.Main ResponsibilitiesProvide administration...
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