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Collections Specialist

2 months ago

London, Greater London, United Kingdom Funding Circle Full time
{"title": "Collections Executive", "description": "Role Overview

We are seeking a skilled Collections Executive to join our Collections Team. As a key member of our team, you will play a crucial role in supporting small business owners who are facing financial difficulties.

Key Responsibilities
  • Supporting SME business owners over the phone and via written communication to understand their financial situation and negotiate an outcome that benefits both the borrower and our investors.
  • Building rapport with borrowers to understand their needs and expectations, meeting these consistently through our quality framework.
  • Managing accounts with a focus on cash collection and aged debt clearance, minimizing loan defaults.
  • Recognizing opportunities to aid borrowers and taking the initiative to implement the best solutions.
  • Handling borrower dissatisfaction in a professional manner and adhering to our complaints/escalation process.
  • Complying with regulatory and FCA guidelines relevant to borrowers, colleagues, and investors.
Requirements
  • Strong experience in a high-volume call environment, inbound or outbound.
  • Experience working in a KPI-driven environment and meeting targets and SLAs.
  • Empathy and ability to have difficult conversations in a professional manner.
  • Organized with great attention to detail and ability to use multiple systems.
  • Motivated and deadline-driven individual who can work under pressure while maintaining quality.
About Funding Circle

We are committed to building diverse teams and encourage applications from candidates with diverse backgrounds.

Why Join Us?

We celebrate and support individual differences, and our Circler proposition is designed to support employees in and out of work. Our benefits include private medical insurance, dental insurance, and access to free online therapy sessions.

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